For now we deliver throughout Penang and Kuala Lumpur areas only.

All our deliveries are made between 10:00am to 6:00pm. If you have a specific delivery time that you would like to request for, please contact us at WhatsApp 011-37831778 directly and we will do our best to accommodate.

The pictures of our bouquets are for illustration on our website, as each floral arrangement is unique. The signature of a Héi bouquet is that no two bouquets are ever the same so every bouquet is bespoke and truly unique. The pictures on our website show an example of our bouquet, and your order will contain seasonal flowers similar in color, texture, and vibrancy – check out our Instagram feed for examples of our work.

Yes! We’d love to help! If you have something particular in mind, please drop us a line on our Instagram or WhatsApp 011-37831778 with what it is you are looking for and we’ll let you know if we can help.

The longevity of fresh flowers varies greatly depending on time of year, variety and at home placement and care. As natural, perishable items and we never guarantee certain longevity. As we use a broad range of flowers, foliage and grasses in our arrangements, some of which will last longer than the other parts of it.

We accept all major credit cards (Visa & Mastercard) for payment, online bank transfer (FPX) or e-wallets (Grab). 

We pride ourselves on delivering the most beautiful bouquets and offering excellent customer service. In the unlikely event that you are unhappy with your order, please get in contact with us via email: heiflorastudio@gmail.com, stating your order number and including a few pictures of the product you have received.  Depending on the situation, we may either offer to send out a new bouquet or a partial/full refund.